PRIVACY POLICY & COOKIES

This privacy policy governs www.realtimeweb.co.uk and its related services with regards to the privacy of its users.  It outlines how we collect, store and process information, as well as the obligations and requirements for website users and owners.

Real Time Web Solutions Ltd is committed to ensure that any information provided to us via any of the means highlighted below is safeguarded and protects your privacy.

  • Website
  • Social media channels (including but not limited to Facebook, Twitter and Instagram)
  • Email
  • In person

This policy will be updated accordingly by our appointed data protection officer who can be contacted at: info@realtimeweb.co.uk

What information do we collect?

We may collect, store and use the following kinds of personal data. Under new GDPR regulations you have the right to request the information that we hold, at any time and decide what we do with it.

  • User provided personal information/data – Examples of personal data include names and contact details.  We require this information to provide services such as domain and hosting renewals.
  • Automatically collected information via cookies on this website – cookies are small files containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser, and stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.  Cookies can be used by web servers to identity and track users as they navigate different pages on a website, and to identify users returning to a website.

Website Cookies & Google Analytics

This website uses cookies which enable us to provide a tailored experience for our website users.  These cookies provide the website’s servers with information about your computer and about your visits to this website, the web pages or sites visited just before or just after using the Service, the pages or other content the User or Visitor views or interacts with on the Service, and the dates and times of the visit, access, or use of the Service. We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google’s privacy policy is available at: http://www.google.com/privacypolicy.html.

Users can take necessary steps to prevent the use of cookies by adjusting their web browser.  Most modern web browsers permit you to control cookie settings. You will be asked to consent to our use of cookies when you first visit the website, therefore, you are opting-in by continuing to use it. This website incorporates a cookie plugin advising the user on his or her first visit to the website about the use of cookies. “Assumed consent” is used – if the user is unhappy about the use of cookies they can simply leave the website. Most browsers allow you to refuse to accept cookies; this will, however, have a negative impact upon the usability of many websites, including this one.

Most browsers allow you to refuse to accept cookies. For example:

  • in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector
  • in Firefox you can block all cookies by clicking “Tools”, “Options”, and un-checking “Accept cookies from sites” in the “Privacy” box.

Blocking all cookies will, however, have a negative impact upon the usability of many websites.  You can also delete cookies stored on your computer:

  • in Internet Explorer, you must manually delete cookie files;
  • in Firefox, you can delete cookies by, first ensuring that cookies are to be deleted when you “clear private data” (this setting can be changed by clicking “Tools”, “Options” and “Settings” in the “Private Data” box) and then clicking “Clear private data” in the “Tools” menu.

Obviously, doing this may have a negative impact on the usability of many websites.

  • Information from third party sources – These can include other allied services, advertisers and social media. This data will only ever be used to support the provision of treatment, process payments and to ensure that we continue to comply with the GDPR.

Our site may contain links to other websites, resources, advertisements or sponsorships either directly or through third parties.  If you decide to access other websites, then you will be leaving our site – that means that we won’t be responsible or liable for the content, advertising or products and services or, for any dealings that you may have, or the consequences of such dealings, with the operators of those other sites.  Should a dispute arise between you and any third party we will not be held responsible for any loss or damage incurred.

Processing your personal data

Any personal data submitted via the website or in personal communications via direct email will be processed for related services which we offer.  This can include, but is not limited to:

  • Invoices for renewals
  • Providing access for meetings and providing reminders of these via email and/or SMS message
  • Providing you with information in relation to your services

This website also operates an email Newsletter .  You can sign up via this website to keep informed about our events and offers. Site visitors can subscribe via a form on the website where your permission will again be requested. Some subscriptions may be processed manually given prior written agreement from the user.

Data retention and security procedures

The European General Data Protection Regulation (GDPR) has introduced changes to the way in which organisations relating to how they use and store personal data.  We will not keep your personal data for any longer than we are required to by law.

The following information details how we will store your personal data. All records will be kept secure and confidential at all times and there will be a secure back-up in place where records are stored electronically.

This information is also supported by our terms and conditions, which are found on our website.

Opting Out

GDPR gives you more control to opt out of any or all of our services at any time, and request your data be removed.  Please contact us at info@realtimeweb.co.uk if you wish to do this.

Contact Details