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  • Telephone Number:0844-870-8591
    Calls cost up to 7p per minute plus your phone company's access charge.
  • Email Address:info@realtimeweb.co.uk
  • Address:Suites 5 & 6,
    Sheffield Chamber of Commerce & Industry,
    Albion House, Savile Street,
    Sheffield, S4 7UD

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  • 0844-870-8591

  • Calls cost up to 7p per minute plus your phone company's access charge.
  • 0844-870-8591

  • Calls cost up to 7p per minute plus your phone company's access charge.

Website Technical Support Agreement

  • 19
    Aug

Website Technical Support Agreement

When we built your website, we provided you with a warranty which covered author errors, software bugs and module updates.

Website technology changes rapidly. New software upgrades and module/theme updates are released almost monthly. That’s because the web is an ever changing world of browser and web server improvements and enhancements. Security is another area that is constantly evolving – regular implementation of security patches helps keep websites from being breached.

Once out of warranty, all of these things are provided on an ad-hoc basis at our current hourly charge.

However, for budgeting purposes and to prevent and unexpected bills you may prefer to cover your website with a technical support agreement.

What Does The Website Technical Support Agreement Include?

  1. Installation of a security module such as Word Fence which, among other things tracks and records IP addresses that are trying to auto hack into your website and locks them out after a number of unsuccessful tries.
  2. Updating of your website software and all of your plugins to the latest versions.
  3. Set up a 24 hour back-up so that we have the latest copy of your website in the event of total hosting/website software failure or unrecoverable hack.
  4. In the event of a hack or total server failure we will re-instate new web hosting, identify and fix the vulnerability and re-install the latest copy of your website from our back ups.
  5. Monthly updates to your website software and plugins to ensure it is running on the latest versions.

What Doesn’t It Include?

It does not include everyday amendments to your website such as adding new pages, redesigns, updating images and text etc. They continue to be chargeable as they always have been or you can do them yourself via your CMS admin area (if applicable).

What Is The Cost?

Agreements start at £35 + Vat per month depending on website size and complexity and are simple monthly rolling agreements that you can cancel at any time.

I Host My Website With You, Does That Cover My Website?

No. Your web hosting is a separate thing altogether. That’s where your website sits on the internet 24/7, 365 days per year.

What To Do If You Wish To Cover Your Website

Simply drop us an email and we’ll take things from there.

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