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When we built your website, we provided you with a warranty which covered author errors, software bugs and module updates.
Website technology changes rapidly. New software upgrades and module/theme updates are released almost monthly. That’s because the web is an ever changing world of browser and web server improvements and enhancements. Security is another area that is constantly evolving – regular implementation of security patches helps keep websites from being breached.
Once out of warranty, all of these things are provided on an ad-hoc basis at our current hourly charge.
However, for budgeting purposes and to prevent and unexpected bills you may prefer to cover your website with a technical support agreement.
It does not include everyday amendments to your website such as adding new pages, redesigns, updating images and text etc. They continue to be chargeable as they always have been or you can do them yourself via your CMS admin area (if applicable).
Agreements start at £35 + Vat per month depending on website size and complexity and are simple monthly rolling agreements that you can cancel at any time.
No. Your web hosting is a separate thing altogether. That’s where your website sits on the internet 24/7, 365 days per year.
Simply drop us an email and we’ll take things from there.